BOOKING TERMS

YOUR BOOKING 
You must be 18 years or over when making your booking.
BARNETT BAKER reserves the right to refuse any booking prior to issuing any confirmation in writing. When you receive your Booking Confirmation you must check all the details carefully for accuracy and contact us immediately if you find any discrepancy.
Upon agreement and acceptance of your booking, BARNETT BAKER will reserve this offer for a period of 14 days, within this time you must return your signed Agreement to the Terms & Conditions and make payment of the Deposit Amount or Full Payment as required to confirm your booking. 
Upon receipt of the signed Booking Confirmation and Terms & Conditions (electronically or physically) and the Deposit or full payment, you will be deemed to have accepted these terms and conditions and their application to your unique booking. 
BARNETT BAKER will accept payment by bank transfer or online payment (by request). 
The Booking Confirmation and advice of amount due will be sent to you along with, where applicable, a planned itinerary confirming details of your unique booking. Full details will be sent upon receipt of the signed Booking Confirmation, Terms & Conditions and payment of Deposit or full amount as required at the time of booking. A contract will then exist between you and BARNETT BAKER. 

PRICES - Price quotes are as a TOTAL for your unique booking or event. All prices are provided in GBP£ (Sterling). Additional bank charges may be incurred for payments made outside the UK. Any such charges must be covered by you.

INCLUSIONS IN YOUR BOOKING - All will be as detailed in your Booking Confirmation.

EXCLUSIONS TO BOOKING - There may be some aspects of your booking or event that are not included. These will be highlighted to you and may often include the following:
* Round-trip transportation between home city and your Booked Venue/Event or arrival port in Scotland (if travelling from outside the country)
* Wines, Champagnes, Spirits and any other alcoholic beverages 
* Gratuities (discretionary)

CANCELLATION POLICY
If, through circumstances beyond your control, you are compelled to cancel your Booking, you should immediately notify BARNETT BAKER and confirm the cancellation in writing. If cancellation is made more than 10 weeks before the “Start Date” or “Event Date” only the deposit will be lost. 
IMPORTANT – Cancellations made within 10 weeks of the “Start Date” or “Event Date” will NOT be entitled to ANY refund of monies paid and also become liable for any unpaid balance due at that time. BARNETT BAKER will make every effort to reduce the full costs or re-sell your booking where possible, however, there are no guarantees that this will always be possible.

ALTERATIONS AND AMENDMENTS 
BARNETT BAKER will make every effort to provide all elements once you have made a booking. We do, however, reserve the right to make minor amendments to the Booking and will inform you as soon as possible of any such amendments. It is hoped that no cancellations or amendments need to be made to your booking in anyway, however, as unforeseen problems do occur, we will contact you immediately to discuss any proposed cancellation or adjustment. If the circumstances affect your desired location, accommodation or activities, BARNETT BAKER will endeavour to find an alternative and similar at a relative rate. If this alternative is unacceptable to you, we will refund your original payment.

CHANGES TO BOOKING MADE BY YOU
Should you wish to change or amend your reservation once BARNETT BAKER have received the signed Booking Confirmation, within reason, we will try to accommodate the changes where possible. In the event changes are not possible to accommodate, we will inform you of this as soon as possible. In this case BARNETT BAKER may have to treat the booking as a cancellation which would then be subject to the Cancellation Policy as detailed above. 

DESCRIPTION OF SERVICES 
All descriptions of the Service are published in good faith and are accurate at the time of going to press. However please note that changes can occur. Any complaints or criticisms about the Booking must be taken up with BARNETT BAKER immediately and within 24 hours of the time of the difficulty or shortcoming becoming apparent. If capable of remedy, BARNETT BAKER will use all reasonable endeavours to remedy the difficulty or shortcoming. If you remain dissatisfied, you must write to BARNETT BAKER within 7 days of the incident with which you are dissatisfied. BARNETT BAKER will then use reasonable endeavours to further investigate the complaint and will report back to you with any offer of redress which BARNETT BAKER, in their sole discretion, deem to be appropriate in the circumstances. 

YOUR RESPONSIBILITIES
Clients of BARNETT BAKER are obliged to take reasonable care and responsibility for their actions and behaviours in accommodation, transport or activities booked on their behalf. If undue care or damage arises, BARNETT BAKER reserves the right to make an additional charge or recompense to suppliers as appropriate. Hotels, Holiday Houses and service providers will also operate their own Conditions to guests which must also be adhered to. For most exclusive use properties, a Good Housekeeping Deposit (GHD) is required to be paid directly the property owners. This is held by them and returned to you after inspection of the property at the end of your agreed length of stay.

RISK 
In so far as may be permitted by law, no responsibility will be accepted by BARNETT BAKER, or any of their agents whomsoever for any injury, accident or damage to persons or property, or loss or theft thereof arising howsoever or wherever, other than in the case of the fault or negligence of either BARNETT BAKER or their employees or agents. 

OUR RESPONSIBILITIES
BARNETT BAKER accept reasonable responsibility for their clients from the “Start Date” or “Event Date” until the “End Date”. BARNETT BAKER shall not be or become liable or responsible in any way for loss, injury or damage to or in respect to any person or property during activities provided by other service providers.

YOUR RESPONSIBILITIES
Baggage and personal effects are the sole responsibility of their owners at all times. Persons travelling to, from or in the UK prior to or after these dates do so at their own risk and discretion. Service providers booked on your behalf may also require a signed Agreement with them directly as part of their requirements.

FORCE MAJEURE 
Your booking is accepted on the understanding that, the Booking arranged for you for the period specified on the Booking Confirmation, is done so in good faith, if it should be or become impossible due to circumstances beyond the control of BARNETT BAKER or their providers, you shall be entitled to a refund of not more than the amount paid by you for the Booking. In particular, but without limitation, BARNETT BAKER cannot, at any time, accept responsibility for any losses, injuries, inconvenience or expenses caused to you by acts of terrorism, war, riots, pandemics, industrial action, floods, fires, delays or weather conditions or the threat of any of these. 

INDEMNITY 
You will indemnify BARNETT BAKER against loss, damage or injury sustained to property or persons as a result of any breach of these conditions by or arising through the fault of you or any member of your party. 

VISAS AND PASSPORTS 
Any non-British Citizens are required to make their own arrangements to ensure that they have current passports and any required visas to visit the United Kingdom. 

GDPR POLICY - DATA PROTECTION ACT - PRIVACY STATEMENT 
Full details of our GDPR Policy can be provided to you on request and are available on our website. Information requested by BARNETT BAKER in terms of these conditions will only be used by us for the purposes of providing you with your Booking, updating customer records, or contacting you directly for marketing or research purposes. Only relevant information will be passed on to agents used to provide services in connection with your Booking.

HOLIDAY, TRAVEL and other relevant INSURANCES 
IMPORTANT - We expect you to arrange your own insurance cover as required prior to leaving home.
When making your booking with BARNETT BAKER you may be required to travel by sea or air to reach your final destination. Now and again things can go wrong, for example, fog can result in cancelled or delayed flights, or severe weather can affect the timings of your ferry or travel plans. 
For all BARNETT BAKER bookings, we strongly recommend that you take out your own full Insurances, covering risks such as cancellation and delay.

LAW - Save as otherwise provided herein, these terms shall be governed by and construed in accordance with Scots law and the parties hereby propagate the non-exclusive jurisdiction of the Scottish courts.